Saturday, September 21, 2013

A Notice to iPad, and iOS 7 users!

Do you use your iPad, iPhone, or other iOS device to use OverDrive Media Consol (OMC)? Then you might be upgrading to the iOS 7 soon --and this is pertinent information for you! Our technical guru at IFLS sent us an e-mail about a glitch that could affect the way you use OMC while they are working out the kinks.

As such:
When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.
We are resolving the issue but in the meantime, here are immediate remedies for users:
1) Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help article for assistance. (Recommended)  
2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.
Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again. 

If you are having difficulties with iOS 7 on your device, please try these troubleshooting tips.


No comments:

Post a Comment